System Integration
Connect WhatsApp messaging with websites, software, CRM workflows and suitable business platforms.
Business Messaging APIs
WhatsApp Business API Integration
Connect approved WhatsApp business messaging capabilities to customer communication and operational workflows.
Capabilities
Built around business outcomes.
Notifications
Support structured customer notifications and transactional communication.
Workflow Automation
Use approved messaging flows as part of broader digital business processes.
Customer Communication
Create more structured communication journeys for relevant business use cases.
Delivery
What the service can include.
WhatsApp API integration
Business messaging workflows
Notification integration
Backend integration
CRM integration
Customer communication flows
Technical implementation support
Frequently asked
Common questions.
Is WhatsApp Business API the same as the normal WhatsApp Business app?
No. API-based business messaging is designed for system integration and structured business communication, while the standard app is primarily a manual messaging application.
Can WhatsApp integrate with our website or software?
Yes, where the approved provider, account configuration and software architecture support the required integration.
Does Universal Solutions provide the technical integration?
Yes. Technical integration can be handled as part of a website, application, CRM or custom software project.
Universal Solutions